Restaurant Association of NZ upcoming events

How We Respond to Conflict and How to Stay Regulated (09 Jun 2026)

Mon, 08 Jun 2026 22:00:00 GMT

In the fast-paced world of hospitality, pressure can quickly lead to reactive responses that don’t always serve us well. This short session explores what happens in the body during conflict and how to stay in control when it matters most.

Learning Objectives:
- Identify personal physiological triggers and "default" conflict styles in high-pressure environments.
- Apply the "Pause, Breathe, and Then Speak" technique to mitigate negative automatic reactions.
- Understand the importance of physical self-regulation before engaging in workplace disputes.

About the Presenter: Sarah Macdonald is an experienced cross-cultural coach who uses non-violent communication and transformative approaches, she has supported refugee communities through HOST International Aotearoa and Refugees as Survivors. Sarah holds a Master of Human Rights (First Class Honours) and a Bachelor of International Studies, and brings a deep commitment to Te Tiriti Responsiveness in all her work. She has over 20 years of experience designing transformative training across education, community development, and strategic leadership. Most recently, as Head of Capability at Diversity Works New Zealand, she has advised on inclusion strategies and holds a "Train the Intercultural Trainer" qualification from the European Institute for Intercultural Development.

Elevate Hospitality: Service Excellence Workshop - Queenstown (16 Jun 2026)

Mon, 15 Jun 2026 21:30:00 GMT

Take your service to the next level with our hands-on, full-day workshop designed for hospitality teams and operators. It is ideal for entry-level staff who want to strengthen their service skills, as well as managers responsible for training and developing new team members. Through practical strategies and real-world examples, you’ll learn how to create consistently exceptional guest experiences that keep customers coming back.

In this interactive session, you’ll explore the Six Pillars of Service, Greeting, Attentiveness, Product Knowledge, Communication, Recovery and Farewell, and discover how each can be applied to your business. You’ll walk away with actionable ideas, simple tools, and a clear plan to enhance service culture, empower your team, and drive sales.

What you will learn:

Understand and implement the Six Pillars of Service in your business
Identify opportunities to elevate every guest experience
Gain practical strategies to build a consistent and high-performing service culture

Whether you’re looking to strengthen your team’s skills, improve guest satisfaction, or boost your business performance, this workshop gives you the tools to make it happen.

Early Bird Pricing: $120 (Limited time offer)

This training is delivered with the support of the Hospitality Training Trust

First Aid for Hospitality - Tauranga (30 Jun 2026)

Mon, 29 Jun 2026 21:00:00 GMT

RA has partnered with St John to offer First Aid training tailored to the hospitality industry. While this course is not NZQA accredited, attendees will receive a St John attendance certificate which can go towards your workplace health and safety programme.

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

First Aid for Hospitality - Wellington (28 Jul 2026)

Mon, 27 Jul 2026 21:00:00 GMT

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

First Aid for Hospitality - Christchurch (28 Jul 2026)

Mon, 27 Jul 2026 21:00:00 GMT

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

First Aid for Hospitality - Whangarei (11 Aug 2026)

Mon, 10 Aug 2026 21:00:00 GMT

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

Essential First Aid Course - Auckland (17 Aug 2026)

Mon, 17 Aug 2026 00:30:00 GMT

Join us for this 4-hour Essential First Aid course, designed to cover all the basics you'll need to know for hospitality workplace safety. This course meets the Worksafe requirements, ensuring your workplace remains compliant and prepared for any emergencies.

Participants will learn fundamental first aid skills, including how to handle common injuries, respond to medical emergencies, and use basic first aid equipment. This training is ideal for those wanting to boost their confidence in managing workplace incidents and is an essential addition to any workplace safety program.

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

Attendees will receive an Essential First Aid certificate which is valid for 2 years.

First Aid for Hospitality - Rotorua (15 Sep 2026)

Mon, 14 Sep 2026 21:00:00 GMT

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives

First Aid for Hospitality - New Plymouth (29 Sep 2026)

Mon, 28 Sep 2026 20:00:00 GMT

This workshop covers scenarios related to hospitality:

Burns, cuts, fractures, sprains
Allergic reactions
Scene assessment and danger mitigations
CPR & foreign body airway obstruction
Patient assessment and positioning

On completion attendees will be able to:

Recognise life-threatening situations
Offer vital assistance before more experienced help arrives