Raves & Returns – Measure Customer Experience

  • 22 Jul 2019
  • 10:00 AM - 12:00 PM
  • 45 Normanby Road, Mt Eden, Auckland


  • Select this option if you want to attend remotely.
  • Select this if you would like to join remotely via livestream.

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James O’Connell, The Hospitality Company

A customer experience that creates return business and a glowing endorsement is critical for business success.

The totality of your customer experience is the measurement that reflects the over-all success of your business; the measurement that reflects your total service, hospitality and culinary excellence.

Learn how to track customer experience quickly, efficiently and regularly in such a way the encourages your team to strive for better and better business performance.

If you are not 100% sure what kind of experience your customers are having on a consistent basis, and you are not sure how to motivate your team to do better – then we have the answers for you.

This workshop will get you ready to the point you can start simply and immediately.

*Join the session by livestreaming where it’s convenient for you. Click here for instructions on how to join a webinar virtually.

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