Levelling up service - Maitre d' tips for success

Presented by Katie Woodhead (Hello Beasty)

Katie will be discussing tips on how to be the perfect Maitre’d, the areas that will be covered are –

• ·        SETTING UP FOR SUCCESS - know your table plan and set up, bookings briefings and first                 impressions.
• ·        GREETING AND SEATING – the first 10 seconds, cues for better service, new/regular                           customers, body language, flexibility - when to break the rules.
• ·        WORKING THE ROOM – ambiance, checking in with guests, communication with kitchen and               section staff, having a Plan B.
• ·        END ON A HIGH NOTE – payments, handling complaints, rapport at the door, following up.

Katie is originally from the UK and grew up living in pubs and restaurants, she started working at the age of 12 and has been in the industry ever since. Katie has worked in every position from KP to Operations Manager, working both front and back of house all over the world.  Katie came to NZ in 2010, working in Wellington in Multi-site Operations, moving to Auckland in 2016, with Hipgroup and then took on the North Island Operations role with Madam Woo/Hawker & Roll. Katie is currently Restaurant Manager at Hello Beasty in Auckland's viaduct.  

This session will be held virtually through the GoTo Meeting platform. You will receive an email invitation to join.