Levelling up service - the challenging customer

Presented by Margaret Main, Turning Tables

Marg will be letting us all in on her tips and tricks to successfully handle complaints in the new normal.

These tips and tricks include:

• Understanding why people complain and the emotion behind complaints
• Preparing ourselves mentally for customer pushback in our new environment
• Streamlining your customer complaints process, keeping things clear and simple for all
• Examples of recent customer issues and practical solutions and conversations to handle these complaints

By the end of this session we hope you will be able to have a clear recipe to follow to create successful outcomes for all.

This session will be held virtually through the GoTo Meeting platform. You will receive an email invitation to join.