Who is your Customer? Dealing with different and diverse personalities - Webinar

Presented by Marg Main

In this webinar, Marg will discuss the importance of understanding different personality styles and ways to approach them appropriately, how do you alter your communication style to ensure not only your customers are comfortable and happy but your staff as well.

Topics covered by Marg are

• How do we communicate face to face, on the phone and online?
• Understanding your communication style to help you understand others – both team members and customers
• Adapting our communication style to best work with our team and look after our customers