Deciphering Delta: Navigating Vaccine Passes

Margaret Main, Turning Tables

Join Marg Main for Part 2 of our 'Deciphering Delta' series, as she shares creative solutions to incorporate Vaccine Passes into hospitality businesses. Marg will be sharing strategies and practical tips to better support and empower your teams.

During this session Marg will discuss:

• How to de-escalate challenging interactions with customers and staff
• Managing difficult conversations in a respectful and non-invasive way
• Creative solutions and strategies to help support your team
• Deal with employees and new recruits in good faith
• People-centric processes to keep everyone safe
• Understanding customer types