Always be consistent: The ABC of the customer experience

Presented by Marg Main, Turning Tables

In this session Marg will cover:

• Why is it important to maintain consistency?
• What factors can affect us achieving consistency in a hospitality business?
• Four areas of focus to help us achieve consistency – ideas to be discussed – Process, Skills, Knowledge and Attitude
• Wrapping it all up – “A Focus on Consistency” – creating customer trust

Note: This session is part of a leadership and management series that Marg is delivering, please contact kelly@restaurantnz.co.nz for more details

Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.