Toxic team: Preventing and managing issues

Presented by Marg Main, Turning Tables

In this session Marg will cover:

• What is toxic behaviour and what happens when it spreads?
• How to have those hard conversations
• Defining difficult – one size does not fit all
• Coping with Conflict –tools to help keep emotions in check and keep discussions on track
• Understanding the different types of difficult and toxic:
• • What are the indicators?
  • Impact of their behaviour
  • Some options to deal with this type of behaviour

Note: This session is part of a leadership and management series that Marg is delivering, please contact kelly@restaurantnz.co.nz for more details

Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.