Front of house induction training

presented by Lisa Marchi, Serious about Service

Due to popular demand we have released further FOH Training workshops for 2018, tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

• carrying three plates
• clearing a table
• correct wine pouring
• customer service
• upselling and sales techniques
• dealing with customer complaints
  
• creating a memorable customer experience