events

    • 30 Jan 2018
    • 2:00 PM - 5:00 PM
    • 45 Normanby Road, Mt Eden
    • 0
    Join waitlist

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.

    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.

    • 20 Feb 2018
    • 9:00 AM - 12:00 PM
    • Westpac, Lambton Quay Branch - 318 Lambton Quay, Wellington
    • 16
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand this course is now available in Wellington. 

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.

    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.

    • 06 Mar 2018
    • 10:00 AM - 11:00 AM
    • Your place!
    Register

    Presented by Richard McCleod, Loaded Reports

    Automation economy - What the restaurant of the future will look like from a system point of view.

    The automation economy has arrived and Technology in the restaurant industry is gaining pace. All signs suggest the change is only going to get faster.

    The good news is software products are becoming simpler to use and easier to understand. Richard McLeod will share some of the current tools available to help your business make huge efficiency gains as well as his view on where the restaurant of the future will become significantly more automated.

    This session will be livestreamed only

    • 13 Mar 2018
    • 10:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    Register

    Presented by Hesketh Henry

    This two hour seminar for hospitality business managers and employers focuses on the first 100 days of new employment. This is a crucial point for any employment relationship, therefore we will run through key topics to keep you up to date with your obligations. From the initial recruitment and offering process to the 90 day trial and beyond -  you will be guided through the essential steps you need to follow, to ensure compliance.

    Topics covered will include:

    • Offers of employment
    • Permanent employment agreements
    • Demystifying casual employment agreements
    • Availability, Guaranteed hours of work, and Shift Cancellation
    • 90 day trial period
    • House rules and policies

    This session will also be livestreamed, so if you are unable to make it in person, you can join us remotely, with no special software required.

    Our Legal partner Hesketh Henry is an Auckland based Law Firm that has proudly been serving Aucklanders, New Zealanders, and overseas businesses since 1865.

     

    • 19 Mar 2018
    • 4:30 PM - 6:30 PM
    • 45 Normanby Road, Mt Eden
    • 20
    Registration is closed

    presented by Lisa Marchi, Serious about Service

    Due to popular demand we have released further FOH Training workshops for 2018, tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

    The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

    • carrying three plates
    • clearing a table
    • correct wine pouring
    • customer service
    • upselling and sales techniques
    • dealing with customer complaints
    • creating a memorable customer experience
    And many other key skills important to Front of House. 

    Numbers are strictly limited so book in quick to avoid disappointment. 
    • 20 Mar 2018
    • 10:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    Register

    Presented by James O'Connell and Liz Perkins, The Hospitality Company

    Real answers, for real profit, from the real world! This workshop focuses on growing sales, reducing and controlling costs - and most importantly, building an increasingly profitable business.

    Liz and James from The Hospitality Company will break down the exact steps you need to take, to turn a business around.  These are practical and proven steps taken from personal experience in the hospitality industry. Over the last four years  Liz has seen her company grow from an under performing Restaurant & Bar - to a highly profitable and consistent business.

    Join us in this two hour workshop for strong and proven answers that can be implemented for immediate growth.

     

     

    James O'Connell, Co-founder and Coach, The Hospitality Company. 

    With 25 years of experience,  James O’Connell has has been a hands-on practitioner in almost every position. His experience ranges from waiter-of-the-year, to tertiary lecturer, restaurant and bar owner, as well as the COO of a large Hospitality franchise.  His love for hospitality, experience and institutional knowledge, form the key building blocks of his hospitality consulting business. 

    Liz Perkins, Coach, The Hospitality Company.

    Liz has worked in Hospitality for 19 years and spent 12 years as the owner of a prominent Hospitality business. Her past roles have ranged from kitchen hand to multi-site Operations Manager and SIT tutor. Applying the processes taught by The Hospitality Company, Liz has created amazing and inspiring results. She now finds herself in demand as a mentor and coach within the hospitality industry in  Business management and development.


    • 03 Apr 2018
    • 10:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    Register

    Presented by Kent Rowe, Pure Purpose Hospitality

    Recruiting great people for your establishment can be a challenging task, whether you run a small café or a chain of restaurants. This workshop will you give you essential tools to help build confidence in the recruitment and selection process. 

     Topics covered include:

    - Identifying your employment brand and ‘culture fit’

    - Creating a relevant job description and advert

    - How to conduct an effective interview

    - Efficient screening of  applicants

    - Reference and qualification checks

    - How to successfully perform job trials

    This workshop will enable you to enliven your recruitment and selection procedures, and in turn help you find the best fit for your role.  If you are responsible for making recruitment decisions in your restaurant, then this two hour workshop is ideal. 

    Kent Rowe comes with a vast background in HR, team leadership and business management.

    Over the last 20 years Kent has successfully operated bars, nightclubs and cafes, with the last 12 years performing in multi-site management.



    • 09 Apr 2018
    • 2:00 PM - 5:00 PM
    • 45 Normanby Road, Mt Eden
    • 0
    Join waitlist

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.
    • 10 Apr 2018
    • 8:30 AM - 5:00 PM
    • 45 Normanby Road, Mt Eden
    • 15
    Register

    Presented by CDL, Insight Consulting

    Generational diversity can be a recipe for creativity, innovation and cross-generational skills development. However when Baby Boomers, Gen X and Gen Y come together in one team, the potential for misunderstanding, miscommunication and conflict is also high. This full-day course is designed for managers and team leaders who want to enhance their leadership skills and foster greater team collaboration when managing a generationally-diverse team.

    Key Focus Areas

    • Characteristics, behaviour and work preferences across multiple generations
    • The manager’s style and its impact on the generations that make up the team
    • Multi-generational communication skills
    • Managing inter-generational conflict
    • Performance appraisal and providing feedback

    Learning Outcomes

    On completion of this course you will know how to…

    • Understand and cater to generational differences
    • Resolve conflict that occurs because of generational miscommunication
    • Enhance their own ability to communicate effectively across a generationally diverse team
    • Adapt to generational preferences when giving and receiving performance feedback
    • Maximise the strengths of the multiple generations within the team

     

    CDL Insight Consulting has specialised in the design and delivery of learning and development solutions since 1997. They are a trusted advisor to many hundreds of businesses across Asia Pacific and in every industry sector.

    Lunch is not provided, however if you would like to order lunch and have it delivered to the training room, you are welcome, we recommend Eat my Lunch. We are also very close to Mt Eden village and café’s on Normanby Road.

     

    As tickets to this course are strictly limited,  book in quick to avoid disappointment.


    • 16 Apr 2018
    • 9:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    • 20
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.
    • 11 Jun 2018
    • 9:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    • 20
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.

Past events

04 Dec 2017 First Aid for Hospitality - 3hr workshop
27 Nov 2017 An essential guide to understanding the Food Act
20 Nov 2017 When your restaurant is the headline - webinar
16 Nov 2017 First Aid for Hospitality - 3hr workshop
14 Nov 2017 The key financial levers to pull, to help increase your profitability - webinar
13 Nov 2017 First Aid for Hospitality - 3hr workshop
13 Nov 2017 Taranaki MeetMe!
09 Nov 2017 Crafting your own Nut Cheeses and Plant Based Cuisine with Megan May of Little Bird Organics
06 Nov 2017 Auckland MeetMe!
02 Nov 2017 ProStart Showcase
31 Oct 2017 Train the Trainer
15 Oct 2017 Industry Trade Networking Event
02 Oct 2017 Front of house induction training
26 Sep 2017 Increase your profits by decreasing your losses - Webinar
25 Sep 2017 Dunedin Meetme!
25 Sep 2017 Waikato Meetme!
18 Sep 2017 Queenstown Meetme!
05 Sep 2017 Manawatu Meetme!
05 Sep 2017 Established managers - people and leadership series
04 Sep 2017 Canterbury Meetme!
28 Aug 2017 Marlborough Meetme!
28 Aug 2017 Pre-employment toolkit – webinar
24 Aug 2017 ProStart Showcase Event
22 Aug 2017 Rotorua Meetme!
21 Aug 2017 Bay of Plenty Meetme!
21 Aug 2017 The business of hospitality
14 Aug 2017 Attracting & retaining a high performing team
09 Aug 2017 Serving responsibly – webinar
08 Aug 2017 SOUL adds a pinch of L.A. to Auckland
07 Aug 2017 Wellington Meetme!
24 Jul 2017 Health and safety for hospitality - workshop
10 Jul 2017 The Basics – Social Media 101 - social media marketing series
05 Jul 2017 Entertaining Gluten Free
04 Jul 2017 Auckland Meetme!
27 Jun 2017 Thank You to our Lewisham Sponsors
26 Jun 2017 Queenstown Meetme!
26 Jun 2017 Taranaki Meetme!
26 Jun 2017 Menu engineering and food costing - Management and Leadership Series
19 Jun 2017 Hawke's Bay Meetme!
19 Jun 2017 Nelson Meetme!
12 Jun 2017 Managing and motivating the kitchen team - people and leadership series
06 Jun 2017 Understanding the disciplinary process - webinar: employment law series
29 May 2017 Having the tough conversations - people and leadership series
23 May 2017 Southern Lakes Meetme!
22 May 2017 Manawatu Meetme!
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