The Restaurant Association's wellness panel made up of members and industry leaders has identified that we need more training and awareness about mental health in the hospitality industry. We have partnered with St John and have been funded by the generosity of the Lewisham Foundation to design a training experience that addresses the mental health and wellness of the hospitality industry.
Learn how to identify, understand and respond to signs of mental health issues. Using a variety of best practice learning methods, including discussions, videos and scenario work, this course is ideal for anyone wanting to help recognise mental distress and what they can do to help.
On completion attendees will:
Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.
This MeetMe will be in three parts:
Part 1: 2.30pm – 2.45pm
Restaurant Association update – upcoming events and activities.
Part 2: 2.50pm – 3.30pm
Which numbers count - understanding industry benchmarks, presented by Liz Perkins, The Hospitality Company
All over New Zealand, restaurants, bars and cafés are haemorrhaging money through their cost of goods. The haemorrhage is happening for only a few reasons:
None of this is difficult to get over – especially if the owner is brave enough to face the numbers. Liz will talk about the numbers that count and how you can ensure your hospitality business is profitable.
About Liz: Liz has worked in Hospitality for 19 years from kitchen hand, multi-site Operations Manager, SIT tutor and for the past 12 years as the owner of a prominent Hospitality business. Applying the processes taught by The Hospitality Company, Liz has created amazing and inspiring results. She now finds herself in demand as a mentor, teacher and coach within the industry of Hospitality and in the context of Business management and development.
Part 3: 3.30 – 4.00pm – Networking
We’ll have food and drinks kindly provided. Join us to catch up with local operators, as well as Mike, your local Restaurant Association rep and Branch President, Olive. RSVP today!
Presented by Angela Besant, Hello Monday
As we are fast approaching the busy recruitment season for hospitality businesses, this workshop is designed to help you get the best pick of the talent available.
There are a number of steps in the process of talent attraction which will be covered in the workshop:
Numbers are strictly limited for this course, so book in early to avoid disappointment.
This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Southern Lakes MeetMe member briefing on 25th September. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
Part 1: 2.30pm - 2.45pm
Restaurant Association update - upcoming events and activities.
Part 2: 2.50pm - 3.30pm
Tips for building a great brand – standing out in a crowded market, presented by Mike Todd. Mike will share his insights on what some businesses are doing really well, and things to avoid when building your brand profile.
Mike joined the Restaurant Association team as Assessment and Membership Coordinator for the South Island at the beginning of 2018. With over 17 years in the industry, Michael is an experienced chef who has worked in New Zealand and internationally. Mike has also recently completed a Bachelor of Business, majoring in marketing and will provide insights gained from completing his degree, applied with his practical experience.
Part 3: 3.30 - 4.00pm - Networking
We'll have food and drinks kindly provided. Join us to catch up with local operators, as well as Mike, your local Restaurant Association rep and Branch Presidents, Sam & PJ. RSVP today!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a breakfast Wanaka Breakfast MeetMe member briefing at Alchemy, 151 Ardmore St, Wanaka on Wednesday 26th September at 10.30am.
Join us for a coffee and catch up with your fellow operators. This breakfast member briefing will also include an update by the Restaurant Association, on current topics of importance to members and the industry and insights from the recently released Restaurant Association 2018 Hospitality Report.
Presented by Lisa Marchi, Serious about Service
Coming to Wellington in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.
The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover:
Numbers are strictly limited so book in quick to avoid disappointment.
Presented by Krishna Botica, Cafe Hanoi, Xuxu, Saan
Krishna is back with her popular and interactive workshop for first-time and emerging managers. This workshop is designed to help emerging managers develop and fine-tune their leadership skills. As a new manager, certain challenges can arise, therefore Krishna will share her techniques for navigating through this transition.
This workshop is designed with both FOH and BOH in mind to develop hospitality managers and increase knowledge.
Topics covered include:
• Conflict management and resolution
• Coping with new pressures
• Tips for motivating your team
This workshop will lead your managers to success, as Krishna’s wealth of experience is at the forefront of this session.
Presented by Margaret Main, Turning Tables
This leadership workshop will focus on creating ‘staff appeal’ in your hospitality business, exploring ways to keep your team engaged, having fun, being productive and prepared to stick around!
Topics covered will include
Coming to Christchurch in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.
The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018.
This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.
This workshop will cover:
This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.
Coming to Hamilton in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.