events

    • 24 Apr 2018
    • 10:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden, Auckland
    Register

    Presented by Krishna Botica, Cafe Hanoi, Xuxu, Saan

    Krishna is back for 2018 with her popular and interactive workshop for first-time and emerging managers. This workshop is designed to help emerging managers develop and fine-tune their leadership skills. As a new manager, certain challenges can arise, therefore Krishna will share her techniques for navigating through this transition.

    This workshop is designed with both FOH and BOH in mind to develop hospitality managers and increase knowledge.

     Topics covered include:

    •  Conflict management and resolution

    •  Coping with new pressures

    •  Tips for motivating your team

    This workshop will lead your managers to success, as Krishna’s wealth of experience is at the forefront of this session.

    • 30 Apr 2018
    • 9:00 AM - 12:00 PM
    • Madam Woo , Parlour Room, 5 The Mall, Lower Ballarat Street, Queenstown
    • 11
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand this course is now available in Queenstown.

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    • 30 Apr 2018
    • 5:30 PM - 7:18 PM
    • Red Bar at the QT hotel • 38-54 Lake Esplanade, Queenstown
    Register

    Join us !

    The Restaurant Association will be hosting a Queenstown MeetMe & hospitality awards finalist announcement on 30th April.

    Get ready Queenstown hospo folks… The Queenstown Hospitality Awards (aka The Remarkables) are finally here. This year the awards gala will be held on Monday, 28th May 2018 but first this MeetMe event will announce the finalists for each category.

    Join us for some networking and the finalist announcement.

    • 01 May 2018
    • 8:30 AM - 5:00 PM
    • 45 Normanby Road, Mt Eden
    • 13
    Register

    Presented by CDL, Insight Consulting

    Conflict Management is about dealing with difficult and often emotional situations in a more rational, calm and professional manner. A workplace conflict that is well managed can result in significant benefits for both the people and the business. This course is designed for people who would benefit from enhancing their personal skills to more effectively deal with situations involving conflict.

    On completion of this course people will know how to…

    • Recognise when conflict is likely to occur
    • Identify the differences in how conflict manifests itself   
    • Know how to prevent conflict from escalating
    • Assess the best approach to use when managing conflict    
    • Use win-win negotiating techniques to resolve conflict  
    • Apply relevant non-verbal communication strategies

    Lunch is not provided, however if you would like to order lunch and have it delivered to the training room, you are welcome, we recommend Eat my Lunch. We are also very close to Mt Eden village and café’s on Normanby Road.

    As tickets to this course are strictly limited, book in quick to avoid disappointment.

    • 07 May 2018
    • 9:00 AM - 12:00 PM
    • Good News Community Center , Cnr Dominion and Breckons Ave, Nawton, Hamilton
    • 22
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand this course is now available in Hamilton. 

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    • 07 May 2018
    • 2:30 PM - 4:00 PM
    • Strategy Collective, Level 1, White Hart, 47 Queen St, New Plymouth
    Register

    Join us and be informed!

    The Restaurant Association will be hosting a Taranaki MeetMe & member briefing on 7th May at Strategy Collective, Level 1, White Hart, 47 Queen St, New Plymouth, 2.30-4pm. This member briefing will be in three parts:

    Part 1: 2.30pm - 2.45pm

    Get the latest employment update, presented by the Restaurant Association, covering the following topics:

    • The new Government impact on business
    • The Employment Relations Amendment Bill
    • 90 day trials
    • Meal & Rest breaks
    • Immigration update and ANZSCO review

    Part 2: 2.50pm - 3.30pm

    How to give effective feedback to team members that promotes performance and engagement, presented by Ally Mccullagh, Business Coach at McCullagh Coaching.

    What is it that makes feedback such a challenge for both givers and receivers? Why is It so tough to give honest feedback even when it’s sorely needed? Often performance problems go unaddressed for months before we pluck up the courage to give the feedback we need to and then when we do it often doesn’t go well. Ally will provide effective techniques to help us be more effective giving difficult feedback as well as receiving it.

    Ally is an experienced leadership development coach and trainer, with a background in restaurant management. Ally works with groups and individuals helping them reach their full potential as leaders and work more effectively to motivate and engage their team. Ally specialises in the day to day action of leadership and has developed an innovative methodology of physical learning in her work which drives sustainable development and growth for her clients. Ally is originally from the UK but has been living in New Zealand for 17 years. She has two children who are 10 and 12. Outside of work Ally enjoys trail running, swimming, tramping and salsa dancing. Last year Ally completed her first marathon.

    Part 3: 3.30 - 4.00pm - Networking

    We'll have food and drinks kindly provided by Puhoi Cheese and Clearview Estate Winery, with platters by the Public Catering Company, thanks to the support of Strategy Collective. Join us to catch up with local operators, as well as Branch President, Barbara, Restaurant Association CEO, Marisa and Michael, your local Restaurant Association rep!

    • 07 May 2018
    • 2:30 PM - 4:00 PM
    • Harbour Light Bistro, 341 Wakefield Quay. Nelson
    Register

    Join us and be informed!

    The Restaurant Association will be hosting a Nelson MeetMe & member briefing on 7th May.

    This member briefing will be in three parts:

    Part 1: 2.30pm - 2.45pm

    Restaurant Association update - upcoming events and activities.

    Part 2: 2.50pm - 3.30pm

    Tips for building a great brand – standing out in a crowded market, presented by Mike Todd. Mike will share his insights on what some businesses are doing really well, and things to avoid when building your brand profile.

    Mike has recently joined the Restaurant Association team as Assessment and Membership Coordinator for the South Island. With over 17 years in the industry, Michael is an experienced chef who has worked in New Zealand and internationally. Mike has also recently completed a Bachelor of Business, majoring in marketing and will provide insights gained from completing his degree, applied with his practical experience.

    Part 3: 3.30 - 4.00pm - Networking

    We'll have food and drinks kindly provided. Join us to catch up with local operators, as well as Mike, your local Restaurant Association rep and Branch President, Harry!

    RSVP today!

    • 08 May 2018
    • 10:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden, Auckland
    Register

    Presented by Brydie Meinung, Social Envy

    Social media is a powerful and effective tool for marketing your business. Whether you are the owner, or your job is to manage social media marketing, this course is designed to help you optimise your social media presence and increase customer engagement.

    We are joined by Brydie Meinung, from Social Envy who will discuss the secrets to effective online marketing to optimise your social profile.

    Topics covered include:

    •  Social Algorithms
    •  Fundamentals of social success
    •  How to create the ultimate content plan

    Brydie is a self-proclaimed social media and technology nerd with a particular focus on data-driven results and strategies.

    • 14 May 2018
    • 4:30 PM - 6:30 PM
    • 45 Normanby Road, Mt Eden
    • 20
    Registration is closed

    presented by Lisa Marchi, Serious about Service

    Due to popular demand we have released further FOH Training workshops for 2018, tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

    The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

    • carrying three plates
    • clearing a table
    • correct wine pouring
    • customer service
    • upselling and sales techniques
    • dealing with customer complaints
    • creating a memorable customer experience
    And many other key skills important to Front of House. 
    Numbers are strictly limited so book in quick to avoid disappointment. 
    • 29 May 2018
    • 2:00 PM - 4:00 PM
    • 18A Dorset Street, Christchurch
    • 15
    Register

    Presented by James O’Connell and Liz Perkins, The Hospitality Company

    Real answers, for real profit, from the real world! This workshop focuses on growing sales, reducing and controlling costs - and most importantly, building an increasingly profitable business.

    Liz and James from The Hospitality Company will break down the exact steps you need to take, to turn a business around.  These are practical and proven steps taken from personal experience in the hospitality industry. Over the last four years Liz has seen her company grow from an underperforming Restaurant & Bar - to a highly profitable and consistent business.

    Join us in this two-hour workshop for strong and proven answers that can be implemented for immediate growth.

    James O'Connell, Co-founder and Coach, The Hospitality Company. 

    With 25 years of experience,  James O’Connell has has been a hands-on practitioner in almost every position. His experience ranges from waiter-of-the-year, to tertiary lecturer, restaurant and bar owner, as well as the COO of a large Hospitality franchise.  His love for hospitality, experience and institutional knowledge, form the key building blocks of his hospitality consulting business. 

    Liz Perkins, Coach, The Hospitality Company.

    Liz has worked in Hospitality for 19 years and spent 12 years as the owner of a prominent Hospitality business. Her past roles have ranged from kitchen hand to multi-site Operations Manager and SIT tutor. Applying the processes taught by The Hospitality Company, Liz has created amazing and inspiring results. She now finds herself in demand as a mentor and coach within the hospitality industry in  Business management and development.


    • 11 Jun 2018
    • 9:00 AM - 12:00 PM
    • 45 Normanby Road, Mt Eden
    • 18
    Register

    The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018

    This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

    On completion attendees will:

    • be able to recognise life-threatening situations
    • be able to offer vital assistance before more experienced help arrives

    This workshop will cover:

    • burns
    • bleeding/cuts
    • fractures/sprains
    • allergic reactions
    • scenarios related to hospitality businesses
    • scene assessment and danger mitigations
    • CPR & foreign body airway obstruction
    • patient assessment and positioning

    Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

    This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.


    We would also like to thank the Lewisham Foundation for their grant this year, which has gone towards creating  these affordable first aid training workshops specifically designed for hospitality.

Past events

17 Apr 2018 Exclusive demo: iMonitor Food Safety Plan & compliance tools
17 Apr 2018 Food costing and menu engineering to increase profitability
17 Apr 2018 First Aid for Hospitality - 3hr workshop - New Plymouth
16 Apr 2018 First Aid for Hospitality - 3hr workshop
11 Apr 2018 Manawatu Meetme member briefing
11 Apr 2018 Christchurch Meetme member briefing
09 Apr 2018 First Aid for Hospitality - 3hr workshop
03 Apr 2018 Attracting the best talent – Recruitment workshop
20 Mar 2018 Real Answers for Real Profit
19 Mar 2018 Front of house induction training
14 Mar 2018 Wellington Meetme member briefing
13 Mar 2018 Employment Law – The first 100 days
12 Mar 2018 Waikato Meetme member briefing
06 Mar 2018 Automation economy - Webinar
21 Feb 2018 First Aid for Hospitality - 3hr workshop - Rotorua
20 Feb 2018 First Aid for Hospitality - 3hr workshop - Wellington
30 Jan 2018 First Aid for Hospitality - 3hr workshop
04 Dec 2017 First Aid for Hospitality - 3hr workshop
27 Nov 2017 An essential guide to understanding the Food Act
20 Nov 2017 When your restaurant is the headline - webinar
16 Nov 2017 First Aid for Hospitality - 3hr workshop
14 Nov 2017 The key financial levers to pull, to help increase your profitability - webinar
13 Nov 2017 First Aid for Hospitality - 3hr workshop
13 Nov 2017 Taranaki MeetMe!
09 Nov 2017 Crafting your own Nut Cheeses and Plant Based Cuisine with Megan May of Little Bird Organics
06 Nov 2017 Auckland MeetMe!
02 Nov 2017 ProStart Showcase
31 Oct 2017 Train the Trainer
15 Oct 2017 Industry Trade Networking Event
02 Oct 2017 Front of house induction training
26 Sep 2017 Increase your profits by decreasing your losses - Webinar
25 Sep 2017 Dunedin Meetme!
25 Sep 2017 Waikato Meetme!
18 Sep 2017 Queenstown Meetme!
05 Sep 2017 Manawatu Meetme!
05 Sep 2017 Established managers - people and leadership series
04 Sep 2017 Canterbury Meetme!
28 Aug 2017 Marlborough Meetme!
28 Aug 2017 Pre-employment toolkit – webinar
24 Aug 2017 ProStart Showcase Event
22 Aug 2017 Rotorua Meetme!
21 Aug 2017 Bay of Plenty Meetme!
21 Aug 2017 The business of hospitality
14 Aug 2017 Attracting & retaining a high performing team
09 Aug 2017 Serving responsibly – webinar
08 Aug 2017 SOUL adds a pinch of L.A. to Auckland
07 Aug 2017 Wellington Meetme!
24 Jul 2017 Health and safety for hospitality - workshop
10 Jul 2017 The Basics – Social Media 101 - social media marketing series
05 Jul 2017 Entertaining Gluten Free
04 Jul 2017 Auckland Meetme!
27 Jun 2017 Thank You to our Lewisham Sponsors
26 Jun 2017 Queenstown Meetme!
26 Jun 2017 Taranaki Meetme!
26 Jun 2017 Menu engineering and food costing - Management and Leadership Series
19 Jun 2017 Hawke's Bay Meetme!
19 Jun 2017 Nelson Meetme!
12 Jun 2017 Managing and motivating the kitchen team - people and leadership series
06 Jun 2017 Understanding the disciplinary process - webinar: employment law series
29 May 2017 Having the tough conversations - people and leadership series
23 May 2017 Southern Lakes Meetme!
22 May 2017 Manawatu Meetme!
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