events

    • 24 Sep 2018
    • 1:00 PM - 5:00 PM
    • 45 Normanby Road, Mt Eden
    • 0
    Join waitlist

    The Restaurant Association's wellness panel made up of members and industry leaders has identified that we need more training and awareness about mental health in the hospitality industry. We have partnered with St John and have been funded by the generosity of the Lewisham Foundation to design a training experience that addresses the mental health and wellness of the hospitality industry.

    Learn how to identify, understand and respond to signs of mental health issues. Using a variety of best practice learning methods, including discussions, videos and scenario work, this course is ideal for anyone wanting to help recognise mental distress and what they can do to help. 

    On completion attendees will:

    • be able to identify the early signs of mental distress
    • be able to offer vital assistance before more experienced help arrives
    • Have an understanding of the relationship between mental health and unwellness
    • Identify when a person may be experiencing a mental health crisis
    • Identify strategies for managing a mental health crisis safely 
    • Know and be able to use the St John Listen to your HEAD action plan.
    • Identify agencies who can help and/or know how to get immediate assistance if necessary
    • Understand debrief strategies for self-care including reflective practice

      Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

      • 24 Sep 2018
      • 2:30 PM - 4:00 PM
      • Bistro at the Terminus, 3 Tomahawk Road, Anderson's Bay
      Register

      Join us and be informed!

      The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Dunedin MeetMe member briefing on 24th September. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.

      This MeetMe will be in three parts:

      Part 1: 2.30pm – 2.45pm

      Restaurant Association update – upcoming events and activities.

      Part 2: 2.50pm – 3.30pm

      Which numbers count - understanding industry benchmarkspresented by Liz Perkins, The Hospitality Company

      All over New Zealand, restaurants, bars and cafés are haemorrhaging money through their cost of goods. The haemorrhage is happening for only a few reasons:

      1. It’s not a sexy area of focus (unless you believe actual results are sexy)
      2. Turn-over may be great – especially in terms of beverage which partially masks shocking food costs and …
      3. the erroneous belief that the bleed can be out-traded … or sustained until food costs miraculously plummet.

      None of this is difficult to get over – especially if the owner is brave enough to face the numbers. Liz will talk about the numbers that count and how you can ensure your hospitality business is profitable.

      About Liz: Liz has worked in Hospitality for 19 years from kitchen hand, multi-site Operations Manager, SIT tutor and for the past 12 years as the owner of a prominent Hospitality business. Applying the processes taught by The Hospitality Company, Liz has created amazing and inspiring results. She now finds herself in demand as a mentor, teacher and coach within the industry of Hospitality and in the context of Business management and development.

      Part 3: 3.30 – 4.00pm – Networking

      We’ll have food and drinks kindly provided. Join us to catch up with local operators, as well as Mike, your local Restaurant Association rep and Branch President, Olive. RSVP today!

      Our MeetMe member briefings are presented with the support of American Express and Nova Energy.
      • 25 Sep 2018
      • 10:00 AM - 12:00 PM
      • Smith & McKenzie, 13 Lynden Court, Chartwell
      • 18
      Register


      Presented by Angela Besant, Hello Monday 

      As we are fast approaching the busy recruitment season for hospitality businesses, this workshop is designed to help you get the best pick of the talent available.

      There are a number of steps in the process of talent attraction which will be covered in the workshop:

      • Why do we need to attract talent?
      • Costs of mis-hire, what happens if we get it wrong?
      • Key aspects of your business that play a major part in attracting talent
      • Top tips for networking, recruitment and onboarding

      Numbers are strictly limited for this course, so book in early to avoid disappointment.

      This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

      • 25 Sep 2018
      • 2:30 PM - 4:00 PM
      • The Sherwood, 554 Frankton Road, Queenstown
      Register

      Join us and be informed!

      The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Southern Lakes MeetMe member briefing on 25th September. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business. 

      This MeetMe will be in three parts:

      Part 1: 2.30pm - 2.45pm

      Restaurant Association update - upcoming events and activities.

      Part 2: 2.50pm - 3.30pm

      Tips for building a great brand – standing out in a crowded market, presented by Mike Todd. Mike will share his insights on what some businesses are doing really well, and things to avoid when building your brand profile.

      Mike joined the Restaurant Association team as Assessment and Membership Coordinator for the South Island at the beginning of 2018. With over 17 years in the industry, Michael is an experienced chef who has worked in New Zealand and internationally. Mike has also recently completed a Bachelor of Business, majoring in marketing and will provide insights gained from completing his degree, applied with his practical experience.

      Part 3: 3.30 - 4.00pm - Networking

      We'll have food and drinks kindly provided. Join us to catch up with local operators, as well as Mike, your local Restaurant Association rep and Branch Presidents, Sam & PJ. RSVP today!

      Our MeetMe member briefings are presented with the support of American Express and Nova Energy.
      • 26 Sep 2018
      • 10:30 AM - 11:30 AM
      • Alchemy, 151 Ardmore Street, Wanaka
      Register

      Join us and be informed!

      The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a breakfast Wanaka Breakfast MeetMe member briefing at Alchemy, 151 Ardmore St, Wanaka on Wednesday 26th September at 10.30am. 

      Join us for a coffee and catch up with your fellow operators. This breakfast member briefing will also include an update by the Restaurant Association, on current topics of importance to members and the industry and insights from the recently released Restaurant Association 2018 Hospitality Report. 

      Our MeetMe member briefings are presented with the support of American Express and Nova Energy.
      • 01 Oct 2018
      • 10:00 AM - 12:00 PM
      • Taste, 45 Normanby Rd, Mt Eden
      • 17
      Register


      Presented by Angela Besant, Hello Monday 

      As we are fast approaching the busy recruitment season for hospitality businesses, this workshop is designed to help you get the best pick of the talent available.

      There are a number of steps in the process of talent attraction which will be covered in the workshop:

      • Why do we need to attract talent?
      • Costs of mis-hire, what happens if we get it wrong?
      • Key aspects of your business that play a major part in attracting talent
      • Top tips for networking, recruitment and onboarding

      Numbers are strictly limited for this course, so book in early to avoid disappointment.

      • 02 Oct 2018
      • 10:00 AM - 12:00 PM
      • CQ Hotels, 223 Cuba St, Te Aro, Wellington 6011
      • 8
      Register


      Presented by Lisa Marchi, Serious about Service

      Coming to Wellington in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

      The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

      • carrying three plates
      • clearing a table
      • correct wine pouring
      • customer service
      • upselling and sales techniques
      • dealing with customer complaints
      • creating a memorable customer experience
      And many other key skills important to Front of House. 

      This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

      Numbers are strictly limited so book in quick to avoid disappointment. 

      • 08 Oct 2018
      • 10:00 AM - 12:00 PM
      • 45 Normanby Road, Mt Eden, Auckland
      Register


      Presented by Krishna Botica, Cafe Hanoi, Xuxu, Saan

      Krishna is back  with her popular and interactive workshop for first-time and emerging managers. This workshop is designed to help emerging managers develop and fine-tune their leadership skills. As a new manager, certain challenges can arise, therefore Krishna will share her techniques for navigating through this transition.

      This workshop is designed with both FOH and BOH in mind to develop hospitality managers and increase knowledge.

       Topics covered include:

      •  Conflict management and resolution

      •  Coping with new pressures

      •  Tips for motivating your team

      This workshop will lead your managers to success, as Krishna’s wealth of experience is at the forefront of this session.

      • 09 Oct 2018
      • 10:00 AM - 12:00 PM
      • Cobb & Co, 105 The Strand, Tauranga
      • 19
      Register


      Presented by Angela Besant, Hello Monday 

      As we are fast approaching the busy recruitment season for hospitality businesses, this workshop is designed to help you get the best pick of the talent available.

      There are a number of steps in the process of talent attraction which will be covered in the workshop:

      • Why do we need to attract talent?
      • Costs of mis-hire, what happens if we get it wrong?
      • Key aspects of your business that play a major part in attracting talent
      • Top tips for networking, recruitment and onboarding

      Numbers are strictly limited for this course, so book in early to avoid disappointment.

      This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

      • 10 Oct 2018
      • 2:00 PM - 5:00 PM
      • Smith & McKenzie, 13 Lynden Court, Chartwell
      • 18
      Register

      Presented by Margaret Main, Turning Tables 

      This leadership workshop will focus on creating ‘staff appeal’ in your hospitality business, exploring ways to keep your team engaged, having fun, being productive and prepared to stick around!

      Topics covered will include

      • Creating a Cool Culture
      • Becoming a Successful Coach
      • Situational Leadership - understanding where your staff are coming from
      • Tips and tricks for staff motivation
      • Ideas for incentives to reward your team

      This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

      • 15 Oct 2018
      • 1:00 PM - 5:00 PM
      • 45 Normanby Road, Mt Eden
      • 14
      Register

      The Restaurant Association's wellness panel made up of members and industry leaders has identified that we need more training and awareness about mental health in the hospitality industry. We have partnered with St John and have been funded by the generosity of the Lewisham Foundation to design a training experience that addresses the mental health and wellness of the hospitality industry.

      Learn how to identify, understand and respond to signs of mental health issues. Using a variety of best practice learning methods, including discussions, videos and scenario work, this course is ideal for anyone wanting to help recognise mental distress and what they can do to help. 

      On completion attendees will:

      • be able to identify the early signs of mental distress
      • be able to offer vital assistance before more experienced help arrives
      • Have an understanding of the relationship between mental health and unwellness
      • Identify when a person may be experiencing a mental health crisis
      • Identify strategies for managing a mental health crisis safely 
      • Know and be able to use the St John Listen to your HEAD action plan.
      • Identify agencies who can help and/or know how to get immediate assistance if necessary
      • Understand debrief strategies for self-care including reflective practice

        Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

        • 16 Oct 2018
        • 10:00 AM - 12:00 PM
        • The George, Christchurch
        • 18
        Register


        Presented by Lisa Marchi, Serious about Service

        Coming to Christchurch in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

        The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

        • carrying three plates
        • clearing a table
        • correct wine pouring
        • customer service
        • upselling and sales techniques
        • dealing with customer complaints
        • creating a memorable customer experience
        And many other key skills important to Front of House. 

        This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

        Numbers are strictly limited so book in quick to avoid disappointment. 

        • 16 Oct 2018
        • 10:00 AM - 12:00 PM
        • CQ Hotels Wellington
        • 19
        Register


        Presented by Angela Besant, Hello Monday 

        As we are fast approaching the busy recruitment season for hospitality businesses, this workshop is designed to help you get the best pick of the talent available.

        There are a number of steps in the process of talent attraction which will be covered in the workshop:

        • Why do we need to attract talent?
        • Costs of mis-hire, what happens if we get it wrong?
        • Key aspects of your business that play a major part in attracting talent
        • Top tips for networking, recruitment and on boarding

        Numbers are strictly limited for this course, so book in early to avoid disappointment.

        This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

        • 29 Oct 2018
        • 3:00 PM - 6:00 PM
        • Mojo Viaduct, 20 Viaduct Harbour Ave
        • 8
        Register

        The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2018.

        This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.

        On completion attendees will:

        • be able to recognise life-threatening situations
        • be able to offer vital assistance before more experienced help arrives

        This workshop will cover:

        • burns
        • bleeding/cuts
        • fractures/sprains
        • allergic reactions
        • scenarios related to hospitality businesses
        • scene assessment and danger mitigations
        • CPR & foreign body airway obstruction
        • patient assessment and positioning

        Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.

        This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.

        • 30 Oct 2018
        • 10:00 AM - 12:00 PM
        • Smith & McKenzie, 13 Lynden Court, Chartwell
        • 17
        Register

        Presented by Lisa Marchi, Serious about Service

        Coming to Hamilton in October, this Front of House induction training course is tailored to hospitality new-comers to help them improve service and gain confidence in the important hospitality basics.

        The content covered is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover: 

        • carrying three plates
        • clearing a table
        • correct wine pouring
        • customer service
        • upselling and sales techniques
        • dealing with customer complaints
        • creating a memorable customer experience
        And many other key skills important to Front of House. 

        Numbers are strictly limited so book in quick to avoid disappointment. 

        This professional development workshop is brought to you by the Restaurant Association of New Zealand. This event has been made possible thanks to the support from the Hospitality Training Trust, who help us to promote excellence in training throughout New Zealand.

      Past events

      18 Sep 2018 Engaging and Retaining your Dream Team - Wellington
      10 Sep 2018 Attracting the best talent - Christchurch
      04 Sep 2018 Nelson Meetme member briefing
      04 Sep 2018 Courageous conversations - Leadership workshop
      03 Sep 2018 Marlborough Meetme member briefing
      03 Sep 2018 Auckland Meetme member briefing
      29 Aug 2018 Hawke's Bay Meetme member briefing
      28 Aug 2018 Engaging and Retaining your Dream Team - Tauranga
      27 Aug 2018 Social media optimisation
      22 Aug 2018 SOUL brings acclaimed New Orleans chef Nina Compton to Auckland
      21 Aug 2018 Managing sick leave and medical incapacity
      20 Aug 2018 Taranaki Meetme member briefing
      14 Aug 2018 Engaging and Retaining your Dream Team - Christchurch
      13 Aug 2018 First Aid for Hospitality - 3hr workshop
      06 Aug 2018 Managing harassment in the workplace
      31 Jul 2018 Waikato Meetme member briefing
      31 Jul 2018 Exclusive demo: iMonitor Food Safety Plan & compliance tools – Christchurch
      30 Jul 2018 Canterbury Meetme member briefing
      30 Jul 2018 Best practice inventory management
      25 Jul 2018 First Aid for Hospitality - 3hr workshop - Wellington
      24 Jul 2018 First Aid for Hospitality - 3hr workshop - Palmerston North
      24 Jul 2018 Manawatu breakfast Meetme member briefing
      16 Jul 2018 First Aid for Hospitality - 3hr workshop - Wellington
      10 Jul 2018 Train the trainer
      04 Jul 2018 Coffee catch-up with the CEO
      03 Jul 2018 Wellington Meetme member briefing
      27 Jun 2018 Real answers for real profit - Wellington
      26 Jun 2018 Established managers workshop
      19 Jun 2018 Managing restructure and redundancy
      13 Jun 2018 First Aid for Hospitality - 3hr workshop - Christchurch
      11 Jun 2018 Dunedin Meetme member briefing
      11 Jun 2018 First Aid for Hospitality - 3hr workshop
      06 Jun 2018 Exclusive demo: iMonitor Food Safety Plan & compliance tools - WELLINGTON
      30 May 2018 Bay of Plenty MeetMe member briefing
      30 May 2018 Auckland Meetme member briefing
      29 May 2018 Rotorua MeetMe & Awards Finalist Launch
      29 May 2018 Real answers for real profit - Christchurch
      22 May 2018 Marlborough Meetme member briefing
      21 May 2018 Northland Meetme member briefing
      14 May 2018 Front of house induction training
      08 May 2018 Secrets to online marketing success
      07 May 2018 Nelson Meetme member briefing
      07 May 2018 Taranaki Meetme member briefing
      07 May 2018 First Aid for Hospitality - 3hr workshop - Hamilton
      30 Apr 2018 Queenstown MeetMe & Awards Finalist Launch
      30 Apr 2018 First Aid for Hospitality - 3hr workshop - Queenstown
      24 Apr 2018 Emerging Managers Workshop
      17 Apr 2018 Exclusive demo: iMonitor Food Safety Plan & compliance tools
      17 Apr 2018 Food costing and menu engineering to increase profitability
      17 Apr 2018 First Aid for Hospitality - 3hr workshop - New Plymouth
      16 Apr 2018 First Aid for Hospitality - 3hr workshop
      11 Apr 2018 Manawatu Meetme member briefing
      11 Apr 2018 Christchurch Meetme member briefing
      09 Apr 2018 First Aid for Hospitality - 3hr workshop
      03 Apr 2018 Attracting the best talent – Recruitment workshop
      20 Mar 2018 Real Answers for Real Profit
      19 Mar 2018 Front of house induction training
      14 Mar 2018 Wellington Meetme member briefing
      13 Mar 2018 Employment Law – The first 100 days
      12 Mar 2018 Waikato Meetme member briefing
      06 Mar 2018 Automation economy - Webinar
      21 Feb 2018 First Aid for Hospitality - 3hr workshop - Rotorua
      20 Feb 2018 First Aid for Hospitality - 3hr workshop - Wellington
      30 Jan 2018 First Aid for Hospitality - 3hr workshop
      04 Dec 2017 First Aid for Hospitality - 3hr workshop
      27 Nov 2017 An essential guide to understanding the Food Act
      20 Nov 2017 When your restaurant is the headline - webinar
      16 Nov 2017 First Aid for Hospitality - 3hr workshop
      14 Nov 2017 The key financial levers to pull, to help increase your profitability - webinar
      13 Nov 2017 First Aid for Hospitality - 3hr workshop
      13 Nov 2017 Taranaki MeetMe!
      09 Nov 2017 Crafting your own Nut Cheeses and Plant Based Cuisine with Megan May of Little Bird Organics
      06 Nov 2017 Auckland MeetMe!
      02 Nov 2017 ProStart Showcase
      31 Oct 2017 Train the Trainer
      15 Oct 2017 Industry Trade Networking Event
      02 Oct 2017 Front of house induction training
      26 Sep 2017 Increase your profits by decreasing your losses - Webinar
      25 Sep 2017 Dunedin Meetme!
      25 Sep 2017 Waikato Meetme!
      18 Sep 2017 Queenstown Meetme!
      05 Sep 2017 Manawatu Meetme!
      05 Sep 2017 Established managers - people and leadership series
      04 Sep 2017 Canterbury Meetme!
      28 Aug 2017 Marlborough Meetme!
      28 Aug 2017 Pre-employment toolkit – webinar
      24 Aug 2017 ProStart Showcase Event
      22 Aug 2017 Rotorua Meetme!
      21 Aug 2017 Bay of Plenty Meetme!
      21 Aug 2017 The business of hospitality
      14 Aug 2017 Attracting & retaining a high performing team
      09 Aug 2017 Serving responsibly – webinar
      08 Aug 2017 SOUL adds a pinch of L.A. to Auckland
      07 Aug 2017 Wellington Meetme!
      24 Jul 2017 Health and safety for hospitality - workshop
      10 Jul 2017 The Basics – Social Media 101 - social media marketing series
      05 Jul 2017 Entertaining Gluten Free
      04 Jul 2017 Auckland Meetme!
      27 Jun 2017 Thank You to our Lewisham Sponsors
      26 Jun 2017 Queenstown Meetme!
      26 Jun 2017 Taranaki Meetme!
      26 Jun 2017 Menu engineering and food costing - Management and Leadership Series
      19 Jun 2017 Hawke's Bay Meetme!
      19 Jun 2017 Nelson Meetme!
      12 Jun 2017 Managing and motivating the kitchen team - people and leadership series
      06 Jun 2017 Understanding the disciplinary process - webinar: employment law series
      29 May 2017 Having the tough conversations - people and leadership series
      23 May 2017 Southern Lakes Meetme!
      22 May 2017 Manawatu Meetme!
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