Presented by Frank Hsu, Frank's Coffee
Join Frank as he shares his wealth of knowledge on “All Things Coffee”. This webinar will help you deliver exceptional coffee experiences, right through from bean to cup.
In this interactive session Frank will:
Frank Hsu is Owner-Operator of premium specialty coffee brand ‘Frank’s Coffee’. Realising his lifelong dream of owning a café, Frank now juggles two successful cafes and a micro-roaster in Wellington. Following on from his consecutive success placing top 3 at the NZ Barista Championships, Frank is now actively involved in a judging capacity. He also Co-Chairs the Education Portfolio at the NZ Specialty Coffee Association.
Presented by Angela Besant
Creating a positive workplace free from bullying, harassment and discrimination is crucial for staff happiness and productivity. As an employer it’s important to lead by example and foster a work culture that enables your employees to feel both safe and supported. This session is suitable for all levels of management and will give you tools to deal sensitively and appropriately with complaints, so you can achieve an inclusive and high performing environment.
Join Angela as she covers:
· Strategies to identify and manage harassment and bullying
· Overcoming issues in the workplace
· Creating culture of engagement, nurture and respect
Angela Besant is a Career and Executive Coach pulling from an expansive background in HR, Learning & Development that spans more than 20 years. An engaging facilitator, Angela shares her teachings through workshops, public speaking, leadership development and motivational speaking. With a wealth of experience assisting large companies overcome workplace conflict, Angela is here to share her knowledge and tips with you.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Taranaki Member Briefing on 21 September at 3:00pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
Part 1: 3.00pm - 3.15pm
Get the latest industry update, presented by the Restaurant Association. We’ll let you know about some of the upcoming RA events and activities, as well as any developments impacting the hospitality industry.
Part 2: 3.20pm - 4.00pm
The Ideas Exchange
Bring a problem, bring a solution
Hospo operators face a raft of challenges. Some they can solve on their own, some they can’t. Join your peers for an informal discussion, and find out how they worked through some of the same issues you face.
RSVP today!
The meeting login details will be emailed to you after registration.
Margaret Main, Turning Tables
Join Marg Main as she shares practical tips to support and empower your staff, to navigate their way through the alert level changes. Learn strategies to keep delivering excellent customer service, despite the new restrictions.
Over the course of an hour Marg will discuss:
Join this interactive Q&A session with Marisa Bidois, Nicola Waldren, Kimberley Alford and Karen Smith of the Restaurant Association.
We are here to help! This is your opportunity to get up-to-date information, advice and have a forum to us ask anything.
Join Mac as he shares his contagious passion and knowledge on Beer.
In this session Mac will run you through:
After falling in love with the vibrancy and intensity of the hospitality industry in 1999, Mac has worked in all manner of roles in venues spanning the USA, UK, Australia, and New Zealand. He followed his passion for craft beer to NZ champion craft breweries 8 Wired, Renaissance and Sunshine. Mac is now a Brand Ambassador for the Coke family, where he continues spreading the love and knowledge of craft beverages to the masses.
Marie McClintock and Sanam Salmani, Restaurant Association Helpline Team
Our friendly Helpline Team continues to support you, by delivering free monthly updates to members.
The focus for this month’s Helpline Update: Managing Sick Leave and Medical Incapacity
Join our Senior Legal Advisor's Marie McClintock and Sanam Salmani in this 30-minute webinar, focusing on medical issues that may arise in employment and how to deal with them appropriately and effectively.
Topics covered include:
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Dunedin member briefing on 6 October at 2:30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
This member briefing will be in three parts:
Part 1: 2:30pm - 2:45pm
Part 2: 2.50pm - 3.30pm
Hospo operators face a raft of challenges. Some they can solve on their own, some they can’t. Join your peers for an informal discussion and find out how they worked through some of the same issues you face. A problem shared is a problem halved after all!
Part 3: 3.30 - 4.00pm - Networking
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep!
Presented by Samantha Moore, Positive People
Following the success of last year’s roadshow leadership workshops, the team at Positive People are back. This interactive workshop is designed to equip you and your staff, with strategies to help you navigate and bounce back from difficult situations..
Samantha will teach you to :
Samantha Moore is an HR Professional with solid experience in both the UK & New Zealand and has Chartered Status in both their professional bodies. She has worked across the Retail, Technology & Insurance industries in both stand alone and large HR teams.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Manawatu region member briefing on 12 October, 2021 at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
Part 1: 2.30pm - 2.45pm
Hospo operators face a raft of challenges. Some they can solve on their own, some they can’t. Join your peers for an informal discussion, and find out how they worked through some of the same issues you face. A problem shared is a problem halved after all!
We’ll have food and drinks kindly provided. Join us to catch up with local operators, as well as your local Restaurant Association rep Al!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Waikato regional member briefing on 12 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep Karen!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Canterbury Member Briefing on 13 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Hawke's Bay Member Briefing on 13 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
Part 3: 4.00 - 4.30pm - Networking
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep Alastair!
Presented by Maggie Eyre
This brand new ‘Train the Trainer’ session is focused on equipping you with the skills to deliver on-brand, potent and effective training to your employees. This interactive workshop is perfect for anyone looking to develop their training skills, hone their branding and learn to motivate and inspire their teams.
Over 2 hours Maggie will teach you about:
· ‘Being you’- building your brand
· Mastering the art of public speaking
· Effective Communication as a Leader and Presenter
· How to motivate and inspire your teams
· The importance of body language
· Embodying your values and authenticity
Maggie Eyre is a dynamic presentation skills and personal brand trainer, coach and advisor with over 30 years’ global experience in business, public relations, education and theatre. She is a master-networker who knows how to build and foster business in the corporate and not-for profit sectors. Maggie’s work has been recognized in Time Magazine and international media. She is the internationally published author of ‘Speak Easy’ and ‘Being You: How to build your personal brand and confidence’.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Bay of Plenty Member Briefing on 19 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Rotorua Member Briefing on 20 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep Karen & Vanessa!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Southern Lakes MeetMe member briefing on 20 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep,Jacqui!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Northland region member briefing on 27 October at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep, Riki!
The Restaurant Association of New Zealand has worked with St John to design a first aid training experience that addresses the specific requirements of the hospitality industry. Due to popular demand we have released further courses for 2021.
This workshop is tailored to the requirements of the hospitality industry and forms part of your workplace health and safety programme.
On completion attendees will:
This workshop will cover:
Numbers are strictly limited so make sure to book in for you and your staff early to avoid disappointment.
This workshop comes with a St John attendance certificate only. No NZQA credits will be assessed or issued for this workshop.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting an Auckland Member Briefing on 9 November at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
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3.30 - 4.00pm - Networking
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Auckland Restaurant Association team!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Marlborough Member Briefing on 9 November at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
We’ll have food and drinks kindly provided by Kapiti Cheese, Barkers and Clearview Estate Winery. Join us to catch up with local operators, as well as your local Restaurant Association rep, Jacqui!
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Wellington Member Briefing on 10 November at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
The Restaurant Association, with the support of American Express and Nova Energy, will be hosting a Nelson Member Briefing on 10 November at 2.30pm. The Restaurant Association’s member briefings connect regional members to national experts on subjects important to your business.
