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Levelling up service - Honing your observation skills

  • 14 Apr 2020
  • 2:00 PM - 2:30 PM
  • At your place!

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Presented by Krishna Botica

Learn how to turn on your radar to make the customer experience a wow experience.

Krishna will be covering the following topics and more!

  • Finding and acting on non verbal table observation cues 
  • The importance of non verbal body language cues
  • Practice links and exercises 

Krishna Botica is one of the most highly respected professionals in New Zealand hospitality. She has been associated with some of the most loved and successful restaurants in Auckland and has won numerous hospitality accolades. But this is how she describes herself: 

“ 60 staff, 3 businesses, 1 six year old, 2 dogs. Base line for measuring my own service levels at the end of the night... if my cheeks don’t hurt then I haven’t tried hard enough.”

Don't miss the opportunity to hear from one of the industry's finest. 

*Join the session by livestreaming where it’s convenient for you. Click here for instructions on how to join a webinar virtually.


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