A La Carte: Service Management

  • 14 Sep 2022
  • 2:00 PM - 3:00 PM



Presented by Geeling Ching, Soul Bar Operations Manager

Join Geeling as she discusses how to optimise your A La Carte service, by establishing quality training procedures. This webinar will teach you tools to implement in your business for repeatable and predictable success.

Topics being covered will include:

  • Understanding the fundamentals of shift preparation and mise en place
  • Understanding the role of training
  • Recognising the importance of Standard Operating Procedures
  • Understanding the relationship between flow management and preparation

Geeling Ching is the Operations Manager at Soul Bar & Bistro, a role she held for the first 12 years of Soul’s life, and one that she has recently returned to. In her words she “does everything no-one else wants to do”! Part of that broad scope is the management of HR/employment for the business, which currently employs 80 staff. She started in hospitality as a dishwasher in a late-night café in Sydney’s Kings Cross, and her career has seen her open an Aussie café in London, a pop-up Kiwi-style restaurant in San Francisco for the 2013 America’s Cup, and a 670-seat live theatre in Auckland’s Wynyard Quarter. She believes that hospitality can be a rewarding, life-long career, and her goal is to indoctrinate as many people as possible into believing the same.

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