Deciphering Delta: How to keep the hospitality going, no matter what the level

Margaret Main, Turning Tables

Join Marg Main as she shares practical tips to support and empower your staff, to navigate their way through the alert level changes. Learn strategies to keep delivering excellent customer service, despite the new restrictions.

Over the course of an hour Marg will discuss:

• ·         Ways to communicate effectively while wearing a mask
• ·         How to de-escalate challenging interactions with customers
• ·         Managing difficult conversations