Presented by Marg Main, Turning Tables
In this session Marg will cover:
From hello to goodbye – the importance of the Kiwi Welcome…
What is our role in creating loyalty? What are loyal customers worth to our business?
Loving Local – some tips and tricks for looking after our guests in the new normal
Note: This session is part of a leadership and management series that Marg is delivering, please contact firstname.lastname@example.org for more details
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.