Stay safe - Crisis Management, Conflict de-escalation and Crowded Places Strategy

Salus Workplace Safety is offering a workshop to RA members on preparing your business and team for worst case scenarios.

This workshop will cover the basics of how to get through an emergency situation. Whether you are dealing with an angry or violent customer, a security threat or natural disaster - you, your business and your team need to be prepared!

This is recommended as an essential part of your workplace Health and Safety planning and includes:

1. Conflict De-escalation

• Recognizing Early Signs: Learn to identify signs of potential conflicts before they escalate, enabling proactive intervention.
• Effective Communication Strategies: Develop techniques for diffusing tense situations through active listening, empathy, and open communication

2. Emergency Preparedness

• Identifying Potential Risks: Learn how to assess potential emergency scenarios specific to the hospitality industry, from fire outbreaks to medical incidents.
• Creating Effective Emergency Plans: Develop customized action plans tailored to your establishment

3. Crowded Places Strategy

• Recognising potential  threats
• Know what to: Steps you should take to protect the lives of people working in, using, and visiting your establishment.

Who should attend: Business owners, managers and front line staff