Host Responsibility Workshop - Auckland

This workshop is designed to equip restaurant staff with the necessary knowledge and skills to uphold host responsibility standards and create a safe and enjoyable dining environment. The 2 hour session includes:

Understanding Host Responsibility

• Definition of host responsibility in the context of a restaurant setting
• Discussion on the impact of alcohol on patrons and the community
• Explanation of New Zealand's Sale and Supply of Alcohol Act and its relevance to the hospitality industry

Alcohol Service Guidelines

• Responsible alcohol service: key principles and benefits
• Identification of legal drinking age and acceptable forms of identification
• Strategies for preventing over-service and recognizing intoxicated patrons
• Role-playing scenarios to practice refusing service and managing difficult situations

Customer Safety, Well-being & Harm Minimization

• Strategies for addressing potential conflicts and ensuring customer satisfaction
• Recognizing signs of distress or discomfort in patrons and providing appropriate assistance

• Discussion on the concept of harm minimization and its importance
• Practical tips for staff to minimize harm related to alcohol consumption

Legal Obligations and Consequences

• Overview of legal consequences for violating host responsibility regulations
• Discussion on the potential impact on the restaurant's reputation and business
• Importance of documentation and record-keeping to demonstrate compliance

Role of Teamwork

• Emphasizing the significance of communication and collaboration among staff members
• Encouraging a supportive environment where staff can seek help and guidance
• Sharing success stories and challenges related to host responsibility

Who is this for: All staff involved in the service of alcohol