Handling Difficult Customers and Complaints - Wellington

Join our 2-hour workshop tailored for hospitality staff in cafes and restaurants to gain valuable insights and skills for dealing with challenging customer interactions and resolving complaints effectively.

What you'll learn in this comprehensive workshop:

• ·         Recognize and understand difficult customer behavior.
• ·         Master techniques to win over dissatisfied customers
• ·         Identify emotional triggers to avoid in customer interactions
• ·         Build conversations that lead to win-win outcomes
• ·         Evaluate and enhance your listening skills
• ·         Boost confidence in resolving customer complaints
• ·         Implement simple strategies for improving overall customer service

Don't miss this opportunity to equip yourself with practical techniques for handling challenging situations, ensuring better customer satisfaction, and contributing to a positive customer experience.

Thank you to the Hospitality Training Trust for making it possible to deliver this workshop.