Are you looking for practical tools to lead with confidence and bring out the best in your team?
Join industry expert Marg Main in this practical and interactive workshop designed for current and aspiring hospitality leaders. Together, we’ll explore the real challenges leaders face and unpack straightforward strategies to overcome them. Learn the difference between a leader and a manager, how to delegate effectively using Situational Leadership, and how to keep your team motivated and performing at their best.
You’ll walk away with:
Whether you're new to leadership or looking to sharpen your skills, this session will help you lead stronger teams and build a positive, productive workplace.
Presented by Marg Main
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator who brings a fabulous sense of humour and fun to her sessions.
Following on from the workshop this month on How to Manage Bullying and Harassment Effectively, this update provides a simplified overview of key tips you should know about Bullying and Harassment.
Bullying is defined as persistent, irrational behavior that is likely to cause bodily or psychological harm to a person or individuals. Join us as we discuss workplace bullying and harassment, as well as your responsibilities in the event that such incidents occur.
Stay informed with the Restaurant Association's Monthly Helpline Update! Join our helpline advisors for an overview of the latest legal and employment-related developments impacting New Zealand hospitality businesses. Don't miss out on crucial insights to keep your establishment thriving. Register now!
Join us for this 4-hour Essential First Aid course, designed to cover all the basics you'll need to know for hospitality workplace safety. This course meets the Worksafe requirements, ensuring your workplace remains compliant and prepared for any emergencies.
Participants will learn fundamental first aid skills, including how to handle common injuries, respond to medical emergencies, and use basic first aid equipment. This training is ideal for those wanting to boost their confidence in managing workplace incidents and is an essential addition to any workplace safety program.
Attendees will receive an Essential First Aid certificate which is valid for 2 years.
Early bird Tickets $65
When revenue dips, every dollar counts. In this session, we’ll show you how to take control of your menu costs and pricing strategy. Learn to read and use your P&L, understand where your money is going, and make pricing decisions that protect your margin without scaring off customers. We’ll unpack ideal COGS targets, menu costing tips, and how to rethink pricing in a high-cost environment.
What you'll learn:
Presented by
Benedikt Bouillon: Habit Consulting
Benedikt has 20 years of experience in Hotels, Restaurants and the Wine Industry. A typical hotel career, he started from the ground up, working as a Waiter, Porter and Receptionist before progressing to more Senior Roles, eventually running Ultra-Luxury Lodges Matakauri and Kauri Cliffs. His career took him from his home country of Germany to London and Vienna, before adding stops in Melbourne and New Zealand, working for bigger corporate hotel companies such as Mandarin Oriental and Luxury Collection by Marriott just as much as smaller scale, privately owned businesses including Boutique Hotel Adelphi and Waiheke Island’s iconic vineyard Stonyridge.
This training is delivered with the support of the Hospitality Training Trust
In New Zealand employment law, medical incapacity refers to a situation where an employee is unable to perform the duties of their role due to illness or injury, and that incapacity is either ongoing or unlikely to resolve within a reasonable timeframe. Employers have a legal obligation to act in good faith and follow a fair and reasonable process before considering termination on medical grounds. This includes obtaining up-to-date medical information, exploring alternatives such as modified duties, and giving the employee an opportunity to respond to any proposed decision. Dismissal for medical incapacity may only be lawful if, after proper consultation and assessment, it is determined that the employee is no longer able to carry out the inherent requirements of their role and no reasonable accommodations are possible. Join us for this workshop as we discuss the process in detail!
This workshop is designed to be informal and interactive, encouraging employers to share their experiences as well as answer any questions they might have.
This workshop will not be recorded.
Positive Leadership Communication
Great leadership starts with great communication but in a busy hospitality environment, it’s not always easy to get it right.
Join Marg Main in this practical workshop as we unpack what positive leadership communication really looks like and how to lead through influence using motivating conversations. You’ll gain a deeper understanding of your own communication style so you can adopt your approach and connect more effectively with others. Plus, learn how to respond rather than react under pressure, with practical tools to stay calm, clear, and constructive.
This session will help you strengthen your leadership presence, improve day-to-day conversations, and build a more positive, collaborative workplace.
Early bird Tickets $65 Slower months often bring unpredictable rosters and ballooning wage percentages. This session dives into how to plan smarter, reduce unnecessary hours, and make sure your team is set up for success without overstaffing. We’ll also explore practical cash flow strategies that can help you stay in control – even when turnover is down.
You'll walk away with:
Strategies to manage wage costs and improve rostering efficiency
Practical tools to align staffing with sales forecasts
Cash flow tips to stay ahead during quieter periods
Insights to keep your team engaged while reducing unnecessary spend
This workshop doesn’t just teach you the theory, it equips you with actionable strategies to make a real impact in your business.
Following on from the workshop this month on legal considerations & actions on medical incapacity, this update provides a simplified overview of key tips you should know about medical incapacity.
In New Zealand employment law, medical incapacity refers to a situation where an employee is unable to perform the duties of their role due to illness or injury, and that incapacity is either ongoing or unlikely to resolve within a reasonable timeframe. Employers have a legal obligation to act in good faith and follow a fair and reasonable process before considering termination on medical grounds. Dismissal for medical incapacity may only be lawful if, after proper consultation and assessment, it is determined that the employee is no longer able to carry out the inherent requirements of their role and no reasonable accommodations are possible. Join us for this webinar as we discuss how to go about this process.
RA has partnered with St John to offer a First Aid training tailored to the hospitality industry. While this course is not NZQA accredited, attendees will receive a St John attendance certificate which can go towards your workplace health and safety programme.
This workshop covers scenarios related to hospitality:
On completion attendees will be able to:
Salus Workplace Safety is offering a workshop to RA members on preparing your business and team for worst case scenarios.
This workshop will cover the basics of how to get through an emergency situation. Whether you are dealing with an angry or violent customer, a security threat or natural disaster, you, your business and your team need to be prepared!
This is recommended as an essential part of your workplace Health and Safety planning and includes:
Who should attend: Business owners, managers and front-line staff
RA has partnered with St John to offer First Aid training tailored to the hospitality industry. While this course is not NZQA accredited, attendees will receive a St John attendance certificate which can go towards your workplace health and safety programme.
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